Return & Refund Policy

Last Updated: July 7, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

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1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item.
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories, tags, and invoices.
• Not be damaged due to misuse, improper handling, or normal wear and tear.

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2. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

• Products marked as "Non-Returnable".
• Used or damaged products.
• Items without original packaging or accessories.
• Customized or personalized products.
• Gift cards or downloadable digital products.

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3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

• Your Order ID.
• Photos or videos showing the issue.
• A brief description of the problem.

After verification, we will arrange a replacement or refund where applicable.

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4. Refund Process

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days.
• The refund will be credited to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or any other mutually agreed payment method.

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5. Exchange Policy

We offer exchanges only in the following cases:

• Defective products.
• Incorrect products received.
• Manufacturing defects.

Exchange requests are subject to stock availability.

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6. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping charges.
• If the return is due to a change of mind (where applicable), the customer is responsible for return shipping charges.

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7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible. In such cases, the order may only be returned according to this Return Policy.

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8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team with your Order ID and purchase details.

We are committed to resolving your concerns as quickly as possible.